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Delivery customizations let you hide, rename, and reorder the delivery options customers see at checkout, but you need a compatible app to create them. Custom order fulfillment is simpler. It emails your order details to one fulfillment center address whenever you mark an item fulfilled.

Part One: Delivery Customizations

What They Do

A delivery customization changes how your shipping choices appear. With one, you can:

• Hide an option, for example, hide Express for a product that cannot go by air.
• Rename an option, for example, change a carrier service name into plain language.
• Reorder options so your preferred choice shows first.

They do not create rates. They change how the options you already have are shown.

What You Need

You need an app that provides delivery customizations. Shopify Functions power them, and Shopify's free app, Shopify Checkout Blocks, is one choice. Checkout Blocks offers the hide, rename, and reorder feature only to Shopify Plus merchants. If you are not on Plus, you need a separate third-party app built on Shopify Functions.

A store can run up to 25 active delivery customizations at once, counted across every app that provides them.

NOTE: Only Shopify Plus can create customizations in Checkout. 

How To Add One

1. Install a compatible app from the Shopify App Store.
2. Open the app and create a customization.
3. Choose the action: hide, rename, or reorder.
4. Set the condition, such as a delivery option name, a product, or a region.
5. Save and turn it on.

Look After It

Free apps are not always the best. Use the app, but check regularly that it works as expected. There is no set-and-forget. After any change to your shipping options, place a test order and confirm the customization still behaves.

A Note On Shopify Scripts

Shopify Scripts was fully retired on June 30, 2026. If your old checkout logic ran through Scripts, it stopped working and must be rebuilt in Shopify Functions. This is the same technology that now powers delivery customizations.

Part Two: Custom Order Fulfillment

What It Is

Custom order fulfillment sends order details by email to a fulfillment center you choose. It suits stores that use a warehouse or supplier without a connected app.

How To Set It Up

1. Open Settings, Shipping and delivery.
2. Find the Custom order fulfillment section.
3. Add the email address of your fulfillment center.
4. Save.

When you mark an item or an order as fulfilled in your admin, the fulfillment service receives an email with all the order information.

Know The Limit

You can add only one fulfillment center here. If you work with several vendors, you need an app instead.

Frequently Asked Questions

How do I hide a shipping option at Shopify checkout?

Install a delivery customization app, create a hide customization with a condition, and turn it on. Then place a test order.

Can I rename shipping methods on a basic Shopify plan?

Yes, with a compatible third-party app built on Shopify Functions. Checkout Blocks offers that feature only to Plus merchants.

How many delivery customizations can I have?

Up to 25 active customizations at one time, across all apps.

What does custom order fulfillment do?

It emails the order details to one fulfillment center address each time you mark an item or order as fulfilled.

Can I use more than one fulfillment center?

Not with this setting. Use an app if you work with several vendors.

Packages, shipping labels and carrier accounts stay in Settings, Shipping and delivery. Add the boxes you really use as packages, buy discounted labels in Orders, choose your preferred carriers and sender name, and connect your own carrier account to show your negotiated rates at checkout. Carrier accounts may depend on your plan.

Part One: Shipping Labels

The Shipping Labels section reads Buy discounted shipping labels and manage preferred carriers. It holds a Calculate rates button, a Select preferred carriers row, and an Edit sender name row.

Select Preferred Carriers

Click Select preferred carriers to open Manage preferred carriers. Tick the carriers you want. On the store I tested, the list was USPS, DHL Express, UPS, and FedEx, and DHL Express was marked Supports prepaid duties.

Read the line under the title carefully. Services are recommended when buying labels and do not affect rates at checkout. This setting only decides what Shopify suggests when you buy a label. It does not change what customers pay.

Edit Sender Name

Click Edit sender name to open Customize sender name on shipping labels. You can use your store name or enter a Custom name of up to 25 characters. This is the name the carrier prints as the sender, so choose one your customers will recognize on the parcel.

Discounted Labels

In the USA and Canada, Shopify sells discounted shipping labels. You buy and print them in Orders. Which carriers are discounted depends on where you ship from.

• United States. USPS, UPS, and DHL Express, with savings of up to 88 percent.
• Canada. Canada Post.
• Australia. Sendle.

FedEx works differently. You connect your own FedEx account, and showing live FedEx rates at checkout needs the Advanced or Plus plan, or the Grow plan with the add-on. If you are on the Grow, Advanced or Plus plan and have Shopify Payments active, up to $200 of shipping insurance is included with each eligible label bought through Shopify, and you can add more when you create the label. Discounts and plan rules change from time to time, so check the Shopify Help Center for the latest.

How To Buy A Label

1. Open Orders and click the order.
2. Click Create shipping label.
3. Confirm the package. The default package sets the cost.
4. Compare rates, choose a service, and click Buy.
5. Print the label and attach it to the parcel.

You can pick a different package for one order, which changes the cost. Use a proper sticky label sheet or a label printer. Plain paper is not advisable, and if you must use it, cover it with the carrier's plastic sleeve and tape it down well. Test print before the first real order.

Part Two: Packages

The Packages section reads: Set package sizes to get accurate shipping rates. Until you add your own, Shopify uses a Sample box of 8.6 by 5.4 by 1.6 inches and 0 lb, marked Store default. That sample may not match your real parcel, so add your own boxes.

Add A Package

1. Click Add package.
2. Choose Custom package or Carrier package.
3. Choose a Package type: Box, Envelope, or Soft package.
4. Enter Length, Width, and Height, and choose the unit.
5. Enter the Weight (empty) of the package, and choose the unit.
6. Type a Package name.
7. Tick Use as default package for all products if this is your main box.
8. Click Add package.

The default tick box reads Used to calculate rates at checkout and is pre-selected when buying labels. Shopify uses the default for any order where no product page package applies, so make your most used box the default.

Custom or carrier packaging. Custom is your own packaging from any supplier. Carrier packaging comes from a Shopify-approved service, UPS or USPS, and is often free from the carrier, though you will usually need an account with them.

Weight. Enter the weight of the empty box, plus anything extra that always goes inside, such as a card or tissue paper. Do not add the package weight to your product weight. Shopify combines them for you.

Add A Package To A Product

Your store default package covers most orders. You can also set shipping details on each product page. Open the product, scroll to the Shipping card, and look at three fields.

• Package when shipped alone. Choose one of your saved packages. Shopify uses it only when that product is the only item in the order. If the order has two or more items, the store default package is used instead, even when every product has its own package.
• Packed product size. This is the size of the product once it is wrapped and ready to pack, not the size of the box. Enter length, width, and height together, or leave all three blank. Shopify uses these sizes to find a box for you.
• Weight. The weight of the product. Shopify adds the weight of the package on top.

The Physical product toggle must be on for these fields to show.

What Happens When A Customer Buys Three Products

Shopify does not add up each product's own box, and it does not pick the biggest one. It does one of two things.

1. Not every product has a packed size. Shopify treats the whole shipment as one parcel in your store's default package.
2. Every product has a packed size. Shopify picks the smallest of your saved boxes that fits all the items. This only chooses boxes. Envelopes and soft packages are never picked this way. If nothing fits, or your default package is not a box, Shopify falls back to the store default package.

So one product with a missing size sends the whole order back to the default box. Fill in the size for every variant, or for none.

What Shopify does with the box depends on the rate type.

Rate Type	Does It Use Package Size?
Flat	No
Order amount	No
Package weight	Weight only, with the package weight added
Carrier or app calculated	Yes, weight, dimensions, and destination

I see Packed product size on the product page in every store and brand I manage. Shopify's Help Center says assigning a package to a product can improve rate accuracy at checkout, but it does not spell out the box choice rules for every rate type. Place a test order with a mixed cart before you rely on it.

How Much Do Box Sizes Matter

For flat and order amount rates, they do not matter at all. For live carrier rates and shipping labels, they matter a great deal, because carriers bill on whichever is greater, the real weight or the dimensional weight. Dimensional weight is the box volume divided by a number the carrier sets.

• UPS and FedEx use 139 on their standard rates, and both round every fraction of an inch up to the next whole inch.
• USPS moved to 139 on July 12, 2026, for parcels over 1 cubic foot, and also rounds up.

For example, a 12 by 10 by 8 inch box holding 3 pounds is billed as about 7 pounds. Measure the outside of the box, round up, and never leave a size at 0.0.

Carriers change these rules often, so check each carrier's current rules before you decide on box sizes.

What The Label Prints

Each label covers one package, and an order shipped in one box gets one label. The label does not print a box for each product. It prints whatever box or package is on the order. For a one-item order, Shopify fills in the package assigned to that product. For an order with several items, it uses the box Shopify suggests, which is your store default package unless a smaller saved box fits. You can change the box size on the label screen before you buy. If the box you declare is wrong, the carrier can send you a price adjustment later.

Part Three: Carrier Accounts

The Carrier accounts section reads: Connect your existing carrier account to use your own rates. It shows None until you connect one, and a Connect account button when you open it.

A carrier account lets you show your negotiated rates at checkout. You can connect carriers such as UPS, FedEx, USPS, Canada Post, or Australia Post. Availability depends on your plan. Advanced and Plus include it. On Grow, you can add it for a monthly fee or by switching to annual billing. It is not available on Basic or Starter.

How To Connect An Account

1. Register with the carrier and get your account number.
2. In Shopify, open Settings, Shipping and delivery, Carrier accounts.
3. Click Connect account and sign in to the carrier.
4. Test your rates by choosing a package, a type, and a destination.

Test rates are only samples and may differ from what customers see. Negotiated rates can take up to three business days to show at checkout. If your plan does not include carrier accounts, you can upgrade or use a third-party shipping app.

Common Mistakes

• Leaving the sample box in place and never adding real packages
• Adding the package weight to the product weight
• Forgetting packaging extras in the weight
• Thinking preferred carriers change checkout rates
• Assuming carrier accounts work on every plan
• Not testing a label before the first order
• Expecting a product page package to apply when a customer buys several items
• Entering the box size in Packed product size instead of the size of the wrapped product
• Filling in Packed product size for some products and not others
• Leaving Packed product size at 0.0

Frequently Asked Questions

How do I add a package in Shopify?

Open Settings, Shipping and delivery, Packages, click Add package, choose custom or carrier packaging, enter the size, weight, and name, tick the default box if it is your main package, and save.

Do preferred carriers change the rates my customers see?

No. They only recommend services when you buy labels. Checkout rates come from your shipping options in Markets.

How do I change the sender name on shipping labels?

Open Settings, Shipping and delivery, click Edit sender name, and choose your store name or a custom name of up to 25 characters.

Can I connect my own UPS or FedEx account?

Yes, if your plan supports carrier accounts. Open Carrier accounts and click Connect account.

Do I need to add my box weight to the product weight?

No. Enter the empty box weight in the package settings, and Shopify adds it to the product weight.

Does a package on the product page replace my default package?

Only for orders that contain that product alone. If the order has several items, Shopify uses your store default package, or the smallest saved box that fits when every product has a packed size.

Is Packed product size the size of my box?

No. It is the size of the product once wrapped. Shopify uses it to choose which of your saved boxes fits the order.

How important are box dimensions?

Very important for live carrier rates and labels, because carriers bill on dimensional weight. They do not matter for flat or order amount rates.

Does the shipping label show a box for each product?

No. It shows the box on the order, which you can change before you buy the label. Each label covers one package.

Local delivery and pickup in store are set up per location in Settings, Shipping and delivery. For local delivery, activate a location and define the area by delivery radius or ZIP codes, then set a price and a note. For pickup, switch the location on, set the expected pickup time and write a clear ready for pickup message.

What Is Different In The New System

Local delivery and pickup are tied to your locations, not to your markets. You will still find them in Settings, Shipping and delivery. Shopify is moving rates for shipping into Markets, and these two features keep their own settings per location. Both pages sit under Shipping and delivery.

Part One: Local Delivery

Step 1: Open The Local Delivery Page

1. Open Settings, then Shipping and delivery.
2. Click Local delivery.
3. Click your location. In my example it is called Shop location.

The page is titled Local delivery for Shop location. Location status reads Doesn't offer delivery, and the toggle is off.

A P.O. Box cannot be used as a local delivery address. If Shopify cannot verify the address, fix it first under Locations.

Step 2: Turn On Delivery And Choose Your Zone Type

1. Switch the Location status toggle on. The label changes to Offers delivery, and an Unsaved changes bar appears with Discard and Save.
2. Under Delivery zones, choose how to describe your area.

• Use ZIP codes. Choose specific areas that you deliver to.
• Set a delivery radius. Set a distance around your location that you deliver to. You can tick Include neighboring states or regions, choose the radius unit (miles in my example) and choose the currency for your prices.

Step 3: Set The Price And Rules

Shopify starts you with a zone called Local Delivery, set to up to 6mi and Free. Change the price if you do not want to deliver for free. Click the three dots on the zone to edit it. You can set:

• Zone name
• Delivery radius up to
• Minimum order price
• Delivery price
• Delivery information

Click + Zone to add more zones with different prices and different messages, for example a closer zone that is free and a farther zone that costs more. You can also add conditional pricing, such as one price for smaller orders and free delivery above a set amount.

Step 4: Write A Clear Note

The delivery information appears at checkout and in the order confirmation email. Include processing time, delivery days and anything the customer must do. Customers rarely read the details, so keep it short and plain.

Step 5: Save, Preview And Test

Click Save in the Unsaved changes bar. Then place a test order with an address inside your area and another outside it.

Be careful with free local delivery. Customers outside your intended area can still select it if their address qualifies. Define the area clearly and be ready to contact anyone who chooses it by mistake.

Manage Your Deliveries

At the bottom of the page, Manage local deliveries offers Recommended local delivery apps. These help you plan routes, contact customers and update delivery statuses.

Local Delivery Limits

If local delivery is on, customers will not see multiple shipping methods at checkout, even when their order qualifies for split shipping.

Part Two: Pickup In Store

What You Need First

• At least one location that fulfills online orders
• The latest version of checkout
• Physical products
• Stock at one or more pickup locations

Shopify now says you can offer pickup even when items are not available at the pickup location, by setting up store transfers. The customer cannot change the pickup location after choosing it at checkout, and only sees locations in their own country.

Step 1: Open Pickup In Store

1. Open Settings, then Shipping and delivery.
2. Click Pickup in store.
3. Under Your locations, click your location.

A blue notice at the top says you can now offer pickup even when items are not available at the pickup location, and invites you to select a location to set up store transfers. The location reads Doesn't offer pickup until you switch it on.

A P.O. Box cannot be a pickup location.

Step 2: Turn Pickup On

Click your location. The page is called In-store pickup for Shop location, and the Location status toggle starts off.

Switch the Location status toggle on. The label changes to Offers pickup, and an Unsaved changes bar appears with Discard and Save.

Step 3: Set The Expected Pickup Date

This is the order processing time shown to customers at the storefront and at checkout. Shopify's example reads Usually ready in 24 hours. Open the dropdown and choose the time that matches your business, and add a little extra. It is better to surprise a customer than disappoint them.

Step 4: Write The Ready For Pickup Message

This message is sent when you mark the order ready, and it can be up to 255 characters. Shopify fills it in with Bring your confirmation email when you come to collect your order. Replace it with something more useful: where to go, who to ask for, how to reach you and your hours. All pickup is free, so there is no price to set.

Step 5: Set Up Store Transfers

If you have more than one location, you can transfer stock to your pickup location. A Transfer required badge shows in Orders when this is needed.

To keep certain products out of transfers, create a collection of them and add it under Transfer exclusions. You can exclude collections, not single products.

Step 6: Check The Preview, Save And Fulfill The Order

Below the message you will find a Checkout preview of what customers will see. The location name and address shown there come from your location settings, so fix them there if they are wrong. Click Save when you are happy.

Fulfill pickup orders from Orders in your admin. If your store fulfills automatically, untick Automatically fulfill the order's line items, because that setting does not apply to pickup orders.

Print on demand and dropship stores need to send pickup order details to the supplier by hand.

Where To Pick Up From

Do not use your home address. It is a privacy and safety risk, it can look less established to customers, and it can create liability. Choose a business address, a partner shop, a postal outlet, a locker or a co-working space.

Frequently Asked Questions

How do I set up local delivery in Shopify?

Open Settings, Shipping and delivery, turn on Local delivery, choose your location, then define the area by radius or ZIP codes and set a price and note.

Can I offer pickup in store without a retail shop?

Yes, using a business address, a partner shop, a locker or another neutral location. Avoid your home address.

Why does my customer see only one shipping method at checkout?

Local delivery overrides split shipping, so multiple methods will not show when local delivery is on.

Can I charge for store pickup?

No. Pickup in store is free in Shopify.

Why is my pickup order not showing as fulfilled automatically?

Automatic fulfillment does not apply to pickup orders. Untick the automatic fulfillment option and fulfill the order by hand.

A Coffee On A Yacht Entry, From The Galley Table

It started in 2020 because I was tired of explaining myself.

Picture this: You're 20 miles offshore when your engine starts making a sound you've never heard before.

Memories....