Shopify Delivery Customizations And Custom Order Fulfillment
Delivery customizations let you hide, rename, and reorder the delivery options customers see at checkout, but you need a compatible app to create them. Custom order fulfillment is simpler. It emails your order details to one fulfillment center address whenever you mark an item fulfilled.
Part One: Delivery Customizations
What They Do
A delivery customization changes how your shipping choices appear. With one, you can:
- Hide an option, for example, hide Express for a product that cannot go by air.
- Rename an option, for example, change a carrier service name into plain language.
- Reorder options so your preferred choice shows first.
They do not create rates. They change how the options you already have are shown.
What You Need
You need an app that provides delivery customizations. Shopify Functions power them, and Shopify's free app, Shopify Checkout Blocks, is one choice. Checkout Blocks offers the hide, rename, and reorder feature only to Shopify Plus merchants. If you are not on Plus, you need a separate third-party app built on Shopify Functions.
A store can run up to 25 active delivery customizations at once, counted across every app that provides them.
NOTE: Only Shopify Plus can create customizations in Checkout.
How To Add One
- Install a compatible app from the Shopify App Store.
- Open the app and create a customization.
- Choose the action: hide, rename, or reorder.
- Set the condition, such as a delivery option name, a product, or a region.
- Save and turn it on.
Look After It
Free apps are not always the best. Use the app, but check regularly that it works as expected. There is no set-and-forget. After any change to your shipping options, place a test order and confirm the customization still behaves.
A Note On Shopify Scripts
Shopify Scripts was fully retired on June 30, 2026. If your old checkout logic ran through Scripts, it stopped working and must be rebuilt in Shopify Functions. This is the same technology that now powers delivery customizations.
Part Two: Custom Order Fulfillment
What It Is
Custom order fulfillment sends order details by email to a fulfillment center you choose. It suits stores that use a warehouse or supplier without a connected app.
How To Set It Up
- Open Settings, Shipping and delivery.
- Find the Custom order fulfillment section.
- Add the email address of your fulfillment center.
- Save.
When you mark an item or an order as fulfilled in your admin, the fulfillment service receives an email with all the order information.
Know The Limit
You can add only one fulfillment center here. If you work with several vendors, you need an app instead.
Key Takeaways
- Delivery customizations hide, rename, and reorder options, and need a compatible app
- Checkout Blocks offers this only to Plus merchants, others need a Functions-based app
- The limit is 25 active customizations across all apps
- Custom order fulfillment emails one fulfillment center
- Test after every change
Frequently Asked Questions
How do I hide a shipping option at Shopify checkout?
Install a delivery customization app, create a hide customization with a condition, and turn it on. Then place a test order.
Can I rename shipping methods on a basic Shopify plan?
Yes, with a compatible third-party app built on Shopify Functions. Checkout Blocks offers that feature only to Plus merchants.
How many delivery customizations can I have?
Up to 25 active customizations at one time, across all apps.
What does custom order fulfillment do?
It emails the order details to one fulfillment center address each time you mark an item or order as fulfilled.
Can I use more than one fulfillment center?
Not with this setting. Use an app if you work with several vendors.